What
is Aftercare?
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The
name “Aftercare” is a
registered trade mark of TEREX COMPACT
EQUIPMENT and is used with pride to
support the Customers after the sale of
machines in U.K.
Aftercare
was the first branded Parts and Service
Operation to be created by a construction
equipment manufacturer , and reflects the
company’s innovative approach to deliver
a positive difference to owners of our
machinery. |
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Aftercare
Block
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The
Aftercare Department will cater to
customer needs with regard to servicing and
supporting the products with best parts back up.
Objectives
- The
first and overriding objective of ‘after
care’ is a commitment to give its best.
- To
prove and popularize the products of the
Company
- To
be the ‘experience source for knowledge’
that helps synergize the trinity of
manufacturing facility, distribution network
and customer body.
Aftercare
includes
- Training
- Technical
Support
- Field
Support
- Parts
Support
Aftercare Core Functions
Training
Preliminary and Advanced training for Service
Technicians, Customer Operators and
Maintenance Staff to upgrade the skills.
Excellent in-house training facility with
fully equipped Training Centre facilitated by
Cut Sections & Electrical Test Benches.
Technical Support
Product improvements & product updates to the
field for better Customer Support. Tool kits,
Diagnostic kits & Special Tools for
Dealerships for efficient and professional
upkeep of machine.
Field Support
Customer support in the field, maintaining
Service Efficiency to the highest standards,
through dealership network. Response Time and
MTTR driven working environment focused to
provide optimum Up Time for the machines and
value to the customer.
Parts Support
Excellent parts support for the machine fleet
in terms of timely and cost effective
solutions. Availability of parts at more than
50 dealership locations throughout the country
in 'Aftercare' packaging, ensuring high
quality standards and maximum machine Up Time.
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